Privacy Policy
1. General Provisions
This Privacy Policy applies to the website "TopUp Online" (hereinafter referred to as "the Site"), which provides online mobile recharge services within the United Arab Emirates. The administration of the Site respects the privacy of its users and is committed to protecting their personal data in accordance with applicable laws of the UAE, the General Data Protection Regulation (GDPR), and other relevant international standards. The purpose of this Privacy Policy is to inform users of the types of information collected, the purposes of processing, and the measures taken to safeguard personal data. By accessing and using the Site, the user consents to the collection, storage, processing, and use of personal information as described in this Policy.
2. Information We Collect
The Site may collect and process the following categories of information:
a) Personal identification details such as name, phone number, and email address, provided voluntarily by the user during account creation, purchase transactions, or communication with support services.
b) Transactional data including recharge details, payment information (excluding sensitive payment credentials handled by third-party secure payment gateways), and confirmation history.
c) Technical and analytical data such as IP addresses, browser type, device identifiers, operating systems, and interaction logs collected automatically to ensure service functionality.
d) Cookies and similar technologies for improving user experience and monitoring website activity.
e) Any other information voluntarily shared by users when interacting with the Site, such as feedback, inquiries, or customer service requests.
3. How We Use Information
The information collected by the Site is used for the following purposes:
a) To process and confirm recharge transactions.
b) To provide technical and customer support.
c) To enhance the functionality, security, and user experience of the Site.
d) To analyze traffic and improve services through statistical and analytical tools.
e) To comply with UAE laws and regulations, as well as contractual obligations.
f) To send service-related notifications, updates, and promotional offers, where applicable and with user consent.
g) To prevent fraud, unauthorized access, and misuse of services.
h) To maintain records for accounting, tax, and audit purposes in compliance with UAE legal requirements.
4. Data Protection and Retention Period
The Site administration applies industry-standard security practices including encryption, firewalls, and secure access controls to protect personal data from unauthorized access, disclosure, alteration, or destruction. Personal information is stored only for as long as necessary to fulfill the purposes outlined in this Policy, unless longer retention is required by law. Transactional records may be retained for statutory periods to comply with legal and regulatory obligations in the UAE. Once data is no longer required, it will be securely deleted or anonymized to prevent misuse.
5. Disclosure of Information to Third Parties
The Site does not sell, rent, or trade user data to third parties. Personal information may be disclosed only in the following circumstances:
a) To trusted third-party service providers such as secure payment gateways, fraud prevention services, and analytics platforms, strictly for the purpose of delivering services.
b) To comply with legal obligations, judicial proceedings, or official requests from UAE authorities.
c) To protect the rights, property, or safety of the Site, its users, or the public.
d) In the event of a business transfer, merger, or acquisition, user information may be transferred as part of the transaction, subject to privacy safeguards. All third parties engaged by the Site are required to maintain the confidentiality and security of personal data.
6. Use of Cookies
Cookies are small files placed on a user’s device to enhance the browsing experience. The Site uses cookies to remember user preferences, facilitate secure login, analyze traffic, and improve services. Users are informed about the use of cookies and may choose to adjust their browser settings to refuse cookies. However, disabling cookies may result in reduced functionality or limited access to certain features of the Site. The Site may also use third-party cookies from analytics and advertising partners for statistical purposes, always in compliance with applicable privacy regulations.
7. User Rights
Users are entitled to the following rights regarding their personal data:
a) The right to access and obtain a copy of the personal information stored about them.
b) The right to request correction or update of inaccurate or incomplete data.
c) The right to request deletion of data, subject to legal and contractual obligations.
d) The right to restrict processing or object to certain uses of their information.
e) The right to withdraw consent to processing, where consent is the basis of processing.
f) The right to data portability, where applicable.
To exercise these rights, users may submit requests through designated communication channels provided on the Site. The administration will respond to requests in accordance with UAE law and GDPR principles.
8. Changes to the Policy
The Site reserves the right to amend this Privacy Policy from time to time to reflect legal, technical, or operational changes. Updated versions will be published on the Site with the date of revision clearly indicated. Users are encouraged to review this Policy regularly to remain informed about how their information is protected and processed. Continued use of the Site after policy updates constitutes acceptance of the revised terms.
9. User Consent
By accessing and using the Site, the user acknowledges that they have read, understood, and agreed to the terms of this Privacy Policy. The user consents to the collection, processing, and storage of personal information in accordance with the practices outlined herein. Users who do not agree with this Policy should discontinue use of the Site’s services. This Policy is designed to comply with UAE legislation and international privacy standards to ensure transparency and trust in the protection of personal data.
🏢 TopUp Online
📍 One Central, The Offices 4, Level 6, Dubai World Trade Centre, Dubai, UAE
📞 +971 4 944 4780